doug smith training

Peter Drucker once said "what gets measured gets done" and there is much truth to that. Point people in the direction you want and they will do their best to get there. Just make sure, very sure, that you are measure what you really want and doing it without creating paths to cheating your way there. Given an incentive, people will find a way to achieve it. Most will work fairly but some will be tempted to game the. system, to stack the deck, to churn the number on their own behalf. That's not what you want. Ask yourself this question: how can we measure quantity and quality without gaming the system? Until you've answered that question, you'll never know how accurate, or useful, the measure is. -- doug smith  

The best place to wait for inspiration is in a place where it is certain to show up. Where is that for you? Onstage? Backstage? Greenroom? Workplace? Library? Laboratory? It could be your office, the factory floor, your work vehicle, anyplace where creativity is welcome. Your creative prompt can be solo and it can be in groups of people, too.  Your best creative prompt is within you. How about this -- wherever you are, bring your inspiration with you. -- doug smith 

Every once in a while a great article that explains an idea well appears that is worth sharing. This is one example, from HRDQ:  Five Whys vs. Fishbone Diagrams for Root Cause Analysis . The article is worth reading but in brief, it describes two powerful and commonly used root cause analysis tools and how to use them. It makes a convincing case that it is not exactly one vs. the other -- start with the classic Fishbone diagram. If you uncover what appears to be one dominant cause path, drill down on that path using the 5 Whys. That's the order: 1. Fishbone 2. Five Whys I use variations of each of these tools in our workshops on Creative Problem Solving. The common versions are still effective and will save you time in problem solving. The root cause analysis is essential. Done properly and thoroughly it will prevent you from chasing solutions that do not actually solve the problem. What problem are you working on today? Have you identified the root cause? -- doug smith

  Speed is great. It overcomes indifference, it outruns hesitation, it gets things started. It can also lead to mistakes. Sometimes a mistake comes from moving too fast. Pause. Practice patiently to filter out the flaws. -- doug smith

  The world is full of "buts" in search of more "ands." In improv. In leadership. In life. Let go of the fear and build on what's here. -- doug smith

If practice was easy we wouldn't need it.  -- doug smith  

There may be more than one right way to do something but that does not make the wrong way right. -- doug smith  

Everyone wants to do meaningful work. Work of value. Work that matters. Work that uses your skills, your gifts, your best intentions. Is that hard to find? Does it require a massive search? Embrace the search for meaningful work but remember that it is right in front of you. -- doug smith  

Three step processes. Four step processes. Seven step processes. Even more. A problem is a dynamic in search of a dance. Follow the science, of course, but also find the dance. -- doug smith

  It's easy to tear down the past and wreck the present. It does not take much thought to condemn what seems to be ill-suited for our present needs. We might even take glee in crushing part of our past. But before we do, we should ask a question or two. What if we improved our traditions instead of destroying them? What if that's a better solution? -- doug smith

Falling behind might not mean catching up. It could also reveal change and opportunity. Would you rather chase, or lead? Has one moment or movement gone leaving room for something new? Don't let a treadmill turn into a dread mill.  Haul that rock up the hill if it is part of your future, not just because it was part of your past. -- doug smith  

Leadership is needed even when it's not requested. Especially when it's not requested. If you look around and wonder who is in charge because something is falling apart -- maybe you're the one to lead. -- doug smith  

Don't we all just love information? We love to stay informed. We need to keep up. We believe that our people and our customers need the same. But is there such a thing as too much?  How many emails do you get each day that you never read? How many reports do you just scan or skip over entirely? Yes, we need to keep up. Yes, we need the data. Too much information ends up about as useful as too little information. High performance leaders find the balance.  -- doug smith  

I've said it often and it is still true: there are no perfect people, there are no perfect processes, and there are no perfect products. Nothing in this life is perfect. In a way, isn't that perfect? It means that it is completely up to us to make things better. It is within our need to improve processes, to develop people, to create new products. If we don't do it, who will? That means we might need to overcome our ego's need to feel perfect by examining exactly where we stand. How are we doing? What does the feedback say? Where are we on this road of improvement? Critical thinking requires some self-evaluation. Not to hurt our feelings, but to develop our capacity. Are we perfect yet? Of course not, but it's ever so much fun to be on the road headed in that direction. -- doug smith  

When we are off center it impacts our results. Our solutions will seem off-center as long as we are. In order to lead, to coach, and to guide our teams need the confidence of knowing that we have a sense of balance, a grounded approach.  Let's start by centering ourselves. Restoring confidence. Maintaining balance. Grounding ourselves in the values we drive and live by. Centered problem solving requires centered selves. -- doug smith  

  Leaders and others strain under the weight of not knowing. The tension of transition that is uncertain can feel unbearable. We want answers. We want decisions. We want to move ahead. I've learned to pause. If there is a moment to breathe, take it. If there is time to make a decision, make it -- clearly and unemotionally. Speed is wonderful, until it isn't. Going too fast and over a cliff is, well, going too fast. Can you endure the tension of uncertainty long enough to discover objective truth? It's not obvious. It's not easy. It's just best. -- doug smith

The best leaders solve more problems than they cause. That may be more obvious than common. I've kept a journal for most of my life. In that series of journals are accounts of decisions made by leaders often without consulting the constituents they involve, usually with a sense of urgency that distorts all common sense. Lives disrupted, business interrupted, customers stranded -- all in the name of profit and expediency. Of course profit is necessary. Naturally, we share a sense of urgency to get things done before everything changes. But it is ever so easy to cause more problems than we solve if we don't stop to think them thru. Do the proper analysis. Create mutually beneficial solutions. Engage everyone involved.  I never met a leader who wanted to be remembered as terrible, but I sure have met plenty who are. -- doug smith

Some leaders like to say that they rely on their gut instincts. "I'll just know when it's right," they'll say. Experience can tell us that we know what we're doing because of how we feel. How we feel, though, might not be our best guide. If gut instincts are right, they are right about remembering a similar circumstance and what you decided. It's worth asking "is this circumstance really the same?" and "how sure am I about this?" and most importantly, "am I really listening to intuition or is it something else -- like a hidden bias?" One company I've worked with had a phrase to rely on: "show me the data." What do the facts say? What are we missing? Is the information we are relying on reliable? Does it say what we think it says? Unless you are deciding what to eat, you probably should not rely on your gut. Find the facts. Test your instincts. Interrogate your assumptions. If it's important why not be sure? -...

  The decisions you make during problem solving are as important as the solutions you develop, even if they do not lead to solutions. Decisions around relationships, around results, around permanence and transition.  Do you want everyone to be better off because of the resolution of the problem, or do you just want a quick fix? Do you value how people respond to your efforts? Do you really know more about the impact and urgency of the situation than the people who will be most affected by your solutions? Decide carefully. You know that, and I know that, but sometimes we do forget, don't we? -- doug smith

  What keeps problems stuck? What makes them so stubborn? Why do the obvious answers and solutions so often fail? It's the inner workings where the problems are the most persistent. The relationships. The dependencies. The gnarly rusted busted pieces. The tough stuff is deep. It takes longer to dig deeper.  Dig deeper. -- doug smith

Some things are so obvious that I miss the point. How about you? We need to agree on the problem before we can agree on the solution. As obvious as that is, it's easy to forget. It is worth remembering. -- doug smith  

Which is harder to accomplish, change, or consensus on the change? With most people agreeing and supporting a change, the change would certainly be easier. But is it really easier to achieve that consensus? Isn't it faster to just impose the change whether people like it or not? No. Consensus for change is tougher to achieve than change. If you take the time and make the effort to achieve that consensus, the chances are that you are making a better, more resilient change. There's no need to manipulate people who see the value of the change. -- d oug smith  

It's easy to fall into it. A juicy bit of information about someone you know hits the air. Do you comment? Do you defend? Do you ignore the situation? Gossip is a trap that tricks our tongues into poisoning ourselves. Honor the absent, don't talk about them. If you wouldn't say it TO them, keep it to yourself.  Gossip is a trap; don't fall in. -- doug smith  

  Problems that seem unsolvable at the micro-level may be manageable at their macro-level. Check your perspective. Gauge your distance. Focus on what is possible.  Ask the questions you'd ask about any mystery. What's going on? How did we get here? Where do we want to go? What other questions do you ask in order to move from impossible to possible? -- doug smith

Success is learned, as well as achieved. We learn by striving, studying, practicing, planning, performing -- all the many ways to learn in order to approve.  Each successful goal achieved teaches us more about success. What works best for us, what gets other people involved,  what we'd best plan and what we need to improvise. Turn by turn, goal by goal, we learn how to do better. What have you learned today about achieving your goals? -- doug smith

Finding goals that we share makes them more meaningful and easier to achieve. -- doug smith  

We've been fascinated by the possibility for decades of robots running the world. It starts simply enough, assembling products, calculating odds, writing emails, correcting grammatical errors...hundreds of tasks.  And then, as we've seen in so many movies, it goes too far and we lose control. We go from being the masters to being the puppets.  That's no fun. And, it's not a certainty, either. Why ever surrender our free will? As hard as that is to believe, many people seem to be fine with that. Convenience could be worth any price to some people, but not to those who have thought it through. We need our human touch. We need our critical thinking. We need our spiritual connections. We need each other. When the robots take over you're going to need all those people you thought you didn't need. Lay-offs are surrender.  Use any tool you want as much as you want -- there's nothing inherently evil about AI. But keep those human connections. They are what makes it ...

Leaders love stretch goals. It does make sense to help our team members grow, through ambitious projects and next-level assignments.  But if you've ever had a leader take that too far you know it doesn't motivate anyone to frustrate them. It's not empowering to crush under an impossible task. Set reasonable expectations or face disappointment. Whether it's with someone else, or even yourself. Isn't an outrageous promise a kind of lie? Let's do what we can do, and be careful about promising the unreasonable. -- doug smith  

It isn't possible or necessary to solve every problem. Focus on the problem in front of you. Solving that first problem builds momentum and experience for solving the next problem. You'll never solve them all, but imagine how much better things will be after you've solved the ones right in front of you. -- doug smith  

The trouble with feedback is that we don't want it, or if we do we don't know how to give it, and don't know when to start or stop it. Ah, but what if we did? What if we could build a high-feedback culture where people were open to feedback and knew how to put it to immediate use? We can. It takes practice. It takes experience. It takes caring about how we do feedback and who we share it with. Here's one thing you can change immediately that will dramatically improve the feedback frequency on your team: ask for advice more often...and then really listen. Don't even call it feedback. Ask for advice and not only will everyone have some, once you show that you're open to it, they'll ask for advice in return.  What's your best tip on giving and receiving feedback? -- doug smith  

I've had the joy of working with many talented leaders recently. Here are some in-action photos of them hard at work solving problems and achieving their goals.

How's your creative impulse? Do you roll with it, or resist it? Do you chase it, or embrace it? Creative intuition comes and goes. When we grab it, we instantly have something to work with. When we let it pass, it fades away. If you don't trust the creative impulse it might stop trusting you. Where will you be then? Trust your creative impulse. -- doug smith

Whether you are a great leader or something less, the reality is that you will build the team that you deserve. High performance teams develop accountability, excellence, and positive results. High performance leaders develop that and more through clarity, courage, creativity and compassion. Leaders need clarity around their vision, their mission, and their goals. Teams need to know which direction to move, direction provided with clarity. Leaders need the courage to stand against obstacles, to resist temptation to take the easy way out, to fully back their people. Teams need leaders with the courage of their convictions and with visible assertive support of their team. Creativity gives a leader the ability to generate new ideas, to innovate in a constantly moving environment, to think of new ways to inspire and motivate their teams. Teams, equipped with creativity, never get stale. They find the fun in what they do and they convert that fun into positive results. Since leaders deal wi...

Whenever I ask a class "have you ever said anything that you regret saying?" the answer is always 100% yes. A mumble easily becomes a stumble when it's tainted with trauma, distrust, anger, or sorrow.  There are things we could say that don't help in any way. It's better to keep those things to o oneself. I had a boss once who wisely told me "Doug, when you're upset, pause and count to ten." "And what if I stay upset?" "Then count to a hundred." She might as well have said count to a thousand, because I knew exactly what she meant. Some things do not need to be said. We've all got better words inside us willing to take that mistake away. -- doug smith  

As a recovering know-it-all I remember making many mistakes, trying to solve someone else's problem. I've learned that maybe, just maybe, I can help, but it is highly unlikely that I'll solve that problem. The problem with solving someone else's problem is that it may not fit into their schedule. Or their plan. Work together. Collaborate. Share. If the solution emerges between you, let them take credit for the brilliance of the solution. You'll never run out of problems to help on, unless you try to solve them all on your own. -- doug smith  

Have you ever been in a conversation so intense that you question the health of the person who is arguing with you? Most of us have. In that moment, when our nerves are frayed and our anger is rising, it is ever so easy to say the wrong thing. It's tempting to ask the wrong question. When we push against someone's dignity the reaction will not be positive. You know that, I know that, and yet we've done it anyway. Here's a note-to-self: stop, pause, breathe, evaluate. What would be the best thing to say or do? Because...if you ask someone what's wrong with them they will likely find something wrong with you. And they might not be wrong about that... -- doug smith  

People work on bad goals far too often. It sounds good, it reaches for some vague feeling of satisfaction, and yet the goal is a poor match for who they are or where they are. How you form your goals matters.   Get the goal right before you work on it to save yourself lots of aggravation. Keep it simple: action word, result, and time. Keep it ambitious but possible. And check to make sure that what you want is what the goal will give you. Otherwise, that poor goal is a waste of time. -- doug smith 

What we work on matters. What we choose to focus on not only matters but it's also completely up to us. What's your focus today? This week? This month? I'm learning to limit my focus to what matters most, one goal at a time. How about you? Better goals create better lives.  That's what we want, and deserve. -- doug smith

What makes a team member seem smart? Is it their knowledge? Is it their experience? Or, are they simply gifted? High performance leaders work to build teams that include people smarter than they are. They are out there, why not bring them to your team? If you think that you are the smartest person on your team you are either wrong, OR not finished recruiting.  -- doug smith

Some people take a vitamin every day. Some people read a passage from a favorite book every day. Positive daily habits support a successful life. Set a goal at least once a day and then achieve that goal. It builds the kind of momentum that leads to wonderful things. And you do want wonderful things, right? -- doug smith  

What's the hardest job that you've ever had to do?  It might be hard, it might not be fun, it might consume far too much time, but hard work builds skills that otherwise go neglected. Hard work teaches patience, tenacity, fortitude, resilience. Hard work build character. When it gets to be too easy, it's time for another challenge.  Hard work will always pay off in one way or another. What are you working hard at now? The payoff will be worth it. -- doug smith  

It's not automatic. It's not free. The impact will stay with you as long as you sustain the habit. The discipline to develop discipline will multiple your benefits. Work hard, work steady, and keep your promises. It all grows from a foundation of discipline. -- doug smith  

How does it feel when you miss on a goal? Frustrating? Disappointing? Sure, it is troubling to miss on a goal that once seemed so certain, but is it the worst that could have happened? What did you learn? How did you grow? What mistakes can you avoid in the future? There is much to be gained from every goal, even those that we do not achieve. You won't achieve every goal that you set, but the attempt is always better than regret.  -- doug smith

Highly structured? Wildly improvised?  Harmonic, or distorted? Fast or slow? Analytics help, but there's nothing quite like a touch of the poet in solving problems. The deep pondering, the pedantic piecing together, the frantic splash of passion. Whether or not they know it every problem solver has a touch of the poet. Are you in touch with your touch of the poet? -- doug smith 

Other people can help, but achieving your goals is up to you. -- doug smith  

Are you on course to achieve your biggest goals? Is your plan in motion and working? Of course! Will you need to make some adjustments along the way? Of course! If your goal really matters -- to you with some intensity, you will do what you need to do in order to achieve that goal. If it doesn't really matter, there's almost nothing to be done. You need the joy. You need the spark. You need the course of action that lights you up so much that it lights up your path to success. The reason for your goal is as important as your goal. Why does your goal matter? Why now? Why you? Does that level of focus really make a difference? Of course! -- doug smith  

Last week I had some fun, with two different classes, in an activity to re-invent games with no losers. The only other condition was that each game also had to be fun. As it turns out, competition is not necessary in order to have fun. The creativity won the day as games developed without any losers. Imagine that. Playing a game without disappointment. Playing a game of cooperation, of collaboration, of mutually beneficial outcomes. It's possible. It's fun. And, there are no side-effects. The games we play form us in ways we may not expect. If we can invent more games, more situations, more relationships where everybody wins imagine what a world that would be. -- doug smith