doug smith training

We're all in a hurry. Urgency is a way of life. When we're working on a problem it feels as if the faster we solve it the better. But, have you ever solved a problem only to shortly discover that you haven't solved it at all? New complications arise. Surprises confound you. The problem roars back. The worry creates the hurry. The rush is not enough. Better to find the actual cause of the problem and face that issue.  Taking time to analyze a problem will save time in solving it. And that saves time overall. That pause you take may be more important than you thought. -- doug smith 

Your goals matter to other people when other people matter to you. -- doug smith   

We do get to choose.  It's as easy to be positive as it is to be negative and the results are much more pleasing. What's your choice? -- doug smith 

  Think about the most likable person you know. It's probably someone who makes you smile, who cheers you up, who says positive things during an otherwise tough day. The most likable person you know is friendly. They treat people with kindness. They do their job without complaining, completely and competently. They clean up after themselves and sometimes even for other people without being asked.  The most likable person around just seems to make everything better. Could that be you? You're the most likable person you know if that's what you decide to be. Try it for a day -- you might like it. -- doug smith 

It's so tempting to get louder when your words aren't delivering the results that you want. I've done it. Raising the volume feels like action, it's more of a reaction. Emotions are so powerful that they can make us forget what we're thinking. Emotions are also contagious, and that extra volume invites a loud response.  If you've ever been in an argument where you're shouting at each other, you know how ineffective that is. Saying something louder does not make it more true. Winning leaders manage their emotions. They check their thinking to see if it aligns with their goals. It could be easier to meet someone halfway than to pull them all the way to your way of thinking. That doesn't mean we need to compromise every time -- but we do need to show that we're willing to consider someone else's point of view. And then, that we do understand that point of view. Louder is seldom better. (Unless you're playing guitar, then loud could be good...) -...

As leaders our development is never done. There is always more to learn, more to master. It's possible to get the "people part" of leadership right and still fail as a leader. Strategy, critical-thinking, planning, and problem solving are still critical.  What have you learned today? -- doug smith 

How is your sense of urgency? When something is important, do you ramp up a bit, do you ratchet up your resources, do you move faster and more decisively? Most leaders can tell just by looking at someone whether or not they have a sense of urgency in that moment. There's an important feature in that skill: in that moment. Just because someone doesn't look urgent right now doesn't mean that they aren't sometimes quite urgent. We can, and should, practice urgency without burning out. "In that moment" matters. That's one of the benefits of deadlines: creating those moments of urgency that we might otherwise lack. There's nothing like a deadline to make you increase your sense of urgency. And usually, more urgency translates into more speed. We do want to get things done, right? -- doug smith  

Leadership carries many responsibilities. One of them is the responsibility to improve things. People, products, processes -- none of these are perfect. As leaders, we can help them get better or we can keep them right where they are. Given a choice why not allow things to get better? -- doug smith  

  Focused leaders have zero time for inauthentic messages. They tell the truth unconditionally and insist on the truth consistently. Be a leader who can handle the truth. Be a leader who tells the truth. -- doug smith 

It's easy to forget how much work it took to get where you are. Skills that we can take for granted are still absent or being developed in other people, including our team members. Compassionate leaders remember what they were like before they acquired the skills they now wish their team members had.  The challenge: staying patient. The good news: as a leader you can help those team members grow.   -- doug smith

It would be easy to get upset about it, but not helpful. It's better to see the truth and then deal with it. It's all a work in progress. "Done" is only temporary. -- doug smith  

Ever set a goal that you didn't achieve? Of course, we all have.  What went wrong? It was probably either a) you didn't have a plan, or b) you had a plan and didn't follow it. Goals need plans that we act on relentlessly. To achieve your goals with certainty, identify where and when you will work on them. Set a plan. Follow the plan. Adjust and repeat. Think about a time when you DID achieve your goal. You set a goal, designed a plan, then followed that plan.  Do that. Do more of that. -- doug smith  

I watched a boss once put his fist thru a wall. He was angry. I don't even remember what he was angry about, I just remember thinking "man, you could have broken your hand..."  We all get angry. Our feelings react to some threat, real or imagined, with strong energy. You see it all the time, and more than ever -- angry people losing their composure. It's easy to lose your temper but hard when people find it. Because, when they find it, they lose respect for the source. Centered leaders manage their emotions, even (especially) anger. -- doug smith  

It's easy to lose patience. We expect everything right away, perfect, and hassle free. When was the last time that you grew impatient because someone or something was not matching your expectations? If you're at all like me, that was probably not long ago. What if we took a pause. What if we let a moment form before judging it? Those critical thoughts might not need to be said. That aggressive body language might be unnecessary.   Patience prevents endless misunderstandings. I'm working on developing more patience. How about you? --  doug smith

Do your team members love their jobs? Do you? There is nothing quite like loving a job you're doing. Focused, alive, attentive, building something important, serving people gladly...what could be better?  We all need to work, why not love the work we do? As a leader, you are the main reason (yes I said the MAIN reason) your team members either love their jobs or they don't. It's all in the climate you create, the environment of both support and challenge balanced with precision and love.  A leader who helps someone love their job is giving the world a wonderful treasure. What can you do today to show your team members the potential to make this the best team ever, with the best jobs ever? Here's one idea: appreciate. Thank someone, recognize some, share with someone how you value what they do and who they are. They'll like that, you'll like that...everybody wins. -- doug smith