doug smith training

Empathy is at the heart of... Superior service Centered leadership Better relationships Happiness... When leaders scale up on empathy, when they learn how to understand other people's feelings and situations and then respond with kindness, they make better choices. Strategies last when they include empathy. It's not always easy. At any given time we can find devilish barriers to caring about others. We can always uncover selfish motives and evil actions. But we don't have to do any of that. We can choose. We can develop caring and continue to care. Caring about each other makes defeating anyone unnecessary. Isn't that better? How do you feel about it? -- doug smith  

  If you want to sell something, you need at least two things: a really great product, and a really great you. People will care much more about what you have to offer when they care more about you. Products, goals, careers... People will care more about your goals when you care more about people. -- doug smith