doug smith training

Obvious solutions are great, except that they seldom work. The chances are that the solution that first occurs to you has already been tried.  Sticky, mysterious, subtle problems evade the obvious. They hide. They mask. They simmer. Mysterious problems seldom surrender to obvious solutions. Dig deeper.  -- doug smith

Are you in charge? Is the team your responsibility? Every team needs more than one leader. The highest leverage strategy a leader can employ is to develop more leaders. Build that mighty team one person at a time. Share the load.  -- doug smith  

Criticism produces more noise than signal. The recipient will hear mostly noise. Find another way to share the relevant information and it will sound more like advice than insult. Here's one other way -- ask the person you want to give advice to what their advice is for improving performance. Listen. Find the tone. Catch the brilliance. Support the useful observations. When we coach positively with enthusiasm our advice lives longer. What do you think? -- doug smith  

Team relationships get complicated. Sorting them out is one more tough leadership task. Recruiting the right people for your team is the first step, followed by keeping the communication on your team clear, open, honest, and respectful. A team of superstars who cannot get along will not make for a successful team. Interpersonal dynamics matter considerably. Team relationships make more sense when the mission matters. The best reason for a team to get along with each other is so that they can achieve their mission. Start there. Focus there.  -- doug smith  

If you work long enough you'll notice something that will give you a strong perspective.  Every year there is a new problem that is capable of completely destroying you. Solve it and move on. No reason to surrender now. -- doug smith  

  As a customer, you'd know what you want. That's worth keeping in mind. Sometimes things might seem good for business but be bad for customers. If money is the only bottom line we find ourselves at the bottom quickly. It takes courage to say no to something that is bad for your customer but profitable for your business. People with that kind of courage are people worth doing business with. -- doug smith

I've got an unfinished project. Do you? It can be a motivator. It can get me going. Having an unfinished project prods me toward action. It feels motivating to always have at least one unfinished project. But, hey, do finish your projects.  Note to self: That project you're thinking about? Get it done. -- doug smith

We are best served by serving first. Without thinking about what's in it for us, we get more out of it by first giving. It that sounds amazing, it is. Amazingly effective. -- doug smith

Volume without quality is noise.  More is not always better. Quality always matters. What do you think? -- doug smith  

What does your ideal music sound like? Not your taste in music, not even what you usually listen to, but rather the music that you make.  Maybe it's with your voice, or an instrument, or maybe the music you make is with your hands in the form of care, or maintenance, or healing. There is music in that. We all have music inside. A tempo, a beat, a pace, a tone. Can you hear your music? Does your effort lead to a flow where you can lose yourself in the art of what you do? Leaders can find that flow. Each leader has music inside. Maybe the key is to find the harmony. Who else hears the music, and how beautiful can it become? Play your music. Keep practicing. Let it flow. -- doug smith  

"What are we going to do?" "How do we fix this?" "What ideas do you have?" "I'm stuck!" We all get stuck. I've had times when I was sure that every idea in my head was wrong, wrong, wrong and useless. A bad idea is not useless, it's a start. It's a place to begin. Start with your bad ideas and watch how quickly they improve. Maybe your idea just needs to grow. -- doug smith  

Here we are. Whatever is in front of us. Whatever challenge we ponder. Now is the time. Every moment makes a difference, especially this one. -- doug smith  

It's in our differences that connections are made. -- doug smith  

Leadership is hard. Challenges peck away at us, demanding response. I don't have all of the answers (who does?) but this might help a little. A little advice to myself that I am happy to share. It takes clarity to know where you are going, creativity to inspire new ways to get there, compassion to help those who are in you way, and courage to stay the course even in the face of opposition. Which of those strengths do you excel in the most? What's your secret to leadership success? -- doug smith  

Leadership, no matter how much it is intended to be permanent, is temporary. A day comes when the direction changes, the dance shifts, and the once stable boss is lost. Lost in direction, lost in relevance, lost in the times. What if we kept our leadership portable? Leadership could be fluid, flexible, and responsive as it remains centered. As circumstances change, our leadership must flow with it while finding the strength of a foundation without the chains of stagnation. That's not easy but it's part of the art of leadership. Partly science, partly art, leadership requires us to know when it's time to stand and know when it's time to flow, and yes even know when it's time to go. Portable is more powerful than authority if authority is not portable. We don't need to ask for change in order for change to change us.  -- doug smith  

Inspiration has its own time table, but sometimes we have to shake up the clock. Maybe instead of waiting for inspiration we should meet it halfway. How else will it ever find you? -- doug smith

  Many people sense a natural gift for sarcasm. A funny remark at someone else's expense might make you laugh, but what about the person the humors is directed toward. To say afterwards "it's just a joke" misses the obvious -- there is an element of truth inside that joke or at least an element of intention. I know that I am overly sensitive about sarcasm and I know that many people find it funny. If it bothers me, though, I expect that it bothers other people, too. Even when we get the joke, we do not think it funny. It's worth asking yourself before that joke emerges floating on mean spirits with the wit whether or not sarcasm is your best choice. And when someone uses sarcasm on you, it's worth being bold enough to ask them. "Is sarcasm your best choice right now?"  Because they can do better. We can all do better. But, sarcasm does not help. -- doug smith

How do you handle disappointment? Things don't always go the way we want them to. Maybe that date didn't turn out like you planned. Maybe the team missed a deadline on that important project. Or, maybe you said something you later regretted.  There was a time when I would get stuck in my disappointment. It would turn into a binding, cringing loop of doom, waiting to repeat again and again.  Not fun. Perspective helps. In the big scheme of things, how important will this be a year from now? Five years from now?  Some disappointments could last that long, but seriously, most do not. Feel it, let it go, get over it. Disappointment simply proves that we can always make things better. And to make things better, let's move forward. -- doug smith