doug smith training

The more resistance you get the more impact you could have. -- doug smith Leaders create change. Change causes resistance. Lately, it seems that we are given lots of change without any influence over what that change will look like. It's easier to simply force the change than to build consensus. That's fast, but I doubt that it's sustainable. As high performance leaders, let's do better than that. Let's handle resistance by listening. There might be merit in the resistance. There is, at least, human nature and feelings involved. Every time leaders bull doze a change thru, something is broken: trust. How do you handle resistance? If your changes are creating vocal resistance, it might mean that your change is truly important. It could also mean that it's off-base. But, forcing it thru doesn't increase its value. The more resistance you get the more impact you could have -- if you take the time to explore what that resistance is all about. -- do

A fading dream makes room for a new scene. Make the move. -- doug smith

Who likes change? At one time or another (and probably MOST of the time) we resist change. It's causing us to do something differently and that is an effort we probably did not ask for. If it's not your idea, change is an aggravation. I don't like it when my phone decides to upgrade. Every single new release for the past two years has been worse, not better than the previous one. And yet, I have no control over it other than to switch to another phone that will likely offer the same aggravation. My current choice is to get over it and move on. If I control something, I make the changes that I want (most of the time.) New car? That's up to me. New coffee cup? Ditto. New client? That's in an area of influence, but not control. That's why the flow chart I've created. Do you control it? Then do that. Can you influence the change? Then get busy and build more influence. If you cannot control OR influence a change you still have two choice. You can

It's tempting as a leader to force people to do things. Influencing them, convincing them takes so much longer. When we're convinced that the change we need to implement is truly a need and not a want and that it will make a necessary difference, we can get impatient. Just do it now, we think. Get on board or get out of the way, we mutter under our breath. Not always, but maybe in those dark times with deadlines pressing and needs to be met. We DO need to achieve that goal, right? People are messy and need time. They need convincing. And the more we take shortcuts by changing the ways that they do things forcefully, without a choice, and even by surprise, the more we face resistance. And rightfully so. Without carefully vetting a change, how can we know that it truly IS the best new choice? Ask. Test. Overcome resistance. Talk about it. Forcing people feels effective but it's really not. Forcing change invites rebellion. And that eventually unravels the relationship

When was the last time your team changed? If you answered "today" or "about a minute ago" you are thinking the way that I'm thinking: your team is constantly changing. Every time you add someone to your team, it changes. Every time you say goodbye to someone from your team, it changes. Your team changes when you change a process, when you change a procedure, when you change a rule, when you change the schedule...on and on your team is a relentless mixture of change. The good news is that team leaders can influence that change. You have the opportunity to change in ways that makes your team better, faster, smarter. Your change is open to better change. Changing one person on a team could change the whole team. High performance leaders build constantly, change intentionally, grow patiently. They change on purpose, and so does their team. -- doug smith

When you are solving a problem, do you consider the impact your solution will have on other people? I've seen leaders who impose solutions on their teams that make the job worse, not better. While some degree of resistance to any solution is natural, your problem has a much better chance of staying solved if the solution you pick is supported by your team. Does your solution make the job easier? Does your solution make your customers happier? Is your solution elegant and simple and yet robust enough to solve the problem? The purpose of problem solving is to make life better for you AND for others. Centered problem solvers consider the needs of everyone impacted by the problem AND by the solution. Don't let your solution damage your solution. Change management is part of your task. Centered problem solvers do the whole job. Do the whole job. -- doug smith Leadership Call to Action: Before implementing the next solution you come to, check with the people who

Have you ever worked for a leader who is totally dedicated to tearing down what was before in order to move ahead with a new agenda? How did that feel? When you're in favor of the agenda, it could feel fine. But, for at least some of that leader's constituents the tearing down of the past felt like cruelty, like heartlessness. It causes people to dig in, to resist change, to do whatever it takes to repeat past processes rather than proceed past them. High performance leaders have a heart. It is completely possible to build an exciting future while also honoring those parts of the past that got you where you are. There are no perfect organizations. If you care enough to lead a team, please do care enough about that teams heritage to honor the work that came before. It's not a way to get stuck in the past. It's a way to move forward with dignity. Honor your past so that you can avoid repeating it. -- doug smith Leadership Call to Action: Be your best.

Do you secretly want to change something? It's bugging you, aggravating you, annoying you, standing in your way and you just want it to be different? Change is tough. One necessary part of changing something is to talk about it. Talk about it with people who can make a difference. Talk about it with people who feel your pain. Talk about it. If you want to change it, talk about it. Then get busy. -- doug smith

Sometimes you can change yourself by changing your goal. -- Doug Smith

We may need to rally support to find the help we need for solving problems. When it doesn't look as urgent to someone else, when it seems too hard for someone else, when the compelling reason for solving it isn't obvious to someone else, we need to ramp up our influence. That's not always fun, just necessary. Who is ignoring your biggest problem today? How can you rally more support from them? -- Doug Smith

How does your team handle change? Front line supervisors sometimes run into frustration implementing change. People resist. People forget. People may fail to change in the direction they need to change. As a leader, you can help. Provide all the information that people need to embrace the change. Train on any new processes, new procedures, new skills, and yes -- even new attitudes that you want. The courage to change is both developed and earned. Find ways to earn that change by being the type of supervisor who is both tough and tender. Tough on the tasks, tender on the people. Change requires both. Show your leadership courage, with the compassion it takes to stay patient, and watch that change appear. What change are you working on today? -- Doug Smith

What is the typical reaction to courage? Often, people respond to true courage with resistance. They push back. They run away. They refuse to change. That should not surprise us. We should expect it. I've worked on projects where the biggest part of the goal achievement involved working through the resistance. People didn't want to change software. People didn't want to print less. People didn't want to move from Chicago to Trevose, PA. But in each case the change was inevitable, and embracing that change was necessary. For those of us driving those projects, we had to maintain our courage and conviction even when people were unhappy and rebellious. Courage is more often resisted than appreciated. You won't always get an award. In fact, you will seldom get an award for your courage. But, your courage is still required. Of course it's not easy. It wouldn't take courage if it was. How courageous are you prepared to be to achieve your goals? -- Do

Do your goals change you? I think that the big ones do, and sometimes the little ones as well. When we set noble and ambitious goals, with enough stretch in them to cause us to grow, our goals change us. When we pick the right goals, that change is positive and contributes to future success. The best goals keep us growing. A goal doesn't need to change the world to change you. Not every goal is massive. Sometimes goals that matter the most to us matter very little to anyone else. But because they do matter to us, they can change us. I'm working on some goals right now that will definitely change me once I have achieved them. Some of them aren't even business goals, but they are just as important and the change will be just as profound. Are you working on goals that will change you? -- Doug Smith

Do you ever feel overwhelmed by how much there is to change? I know the feeling - there are so many big problems to solve that it can crush expectations and send me into a zone of retreat. But, that's not where I belong. That's not where any of us belong. We belong involved in the work that makes life better. Better for us, better for our customers, better for our team members. Even (gasp!) better for our competitors and enemies. There IS a lot to be done. No single one of us will be able to change everything. What we can do is change what we can change. We can work constantly at learning, developing, improving, growing, caring. If I can't change the world I can at least change a moment at a time for the best. We can build great moments. One moment at a time. What will be your greatest moment today? -- Doug Smith Front Range Leadership:  Training Supervisors for Success doug smith training:  how to achieve your project goals

What do you see in the world that needs changing? Would you like more peace? Should there be more jobs available for people everywhere? Should we be doing more to stop global warming? Will we run out of water unless we do something creative? Add your concerns to the growing list and you'll likely see plenty of opportunity to make the world a better place. Shall we leave that up to someone else and hope that everything turns out OK? Or, should we roll up our sleeves, tune up our brains, and get moving on some creative solutions? Think about what you are most creative about. What challenging situation could that be helpful in? How can you impact what matters most to you? What if your creativity could change the world? It can. ACTION STEPS: - Make a list of the three biggest world challenges that you care most deeply about. - Make another list of your three most creative accomplishments.  - Compare your lists. How do they match up? This is likely your greatest opportu

Did you see that last change coming? Does change sneak up on you, scaring your pants off? Or, do you look for it? The more we anticipate change the less it is likely to upset our plans. Centered leaders base their plans on constant change. Centered leaders create processes that endure change, that flow with change, that support change. The paradox is that the only true stability comes from staying fully adaptive to change. How do you anticipate which changes will effect your plans?  How do you create a team that expects and drives constant change? What are the benefits to moving quickly with change? -- Doug Smith