When you are solving a problem, do you consider the impact your solution will have on other people?
I've seen leaders who impose solutions on their teams that make the job worse, not better. While some degree of resistance to any solution is natural, your problem has a much better chance of staying solved if the solution you pick is supported by your team.
Does your solution make the job easier?
Does your solution make your customers happier?
Is your solution elegant and simple and yet robust enough to solve the problem?
The purpose of problem solving is to make life better for you AND for others. Centered problem solvers consider the needs of everyone impacted by the problem AND by the solution. Don't let your solution damage your solution. Change management is part of your task. Centered problem solvers do the whole job.
Do the whole job.
-- doug smith
Leadership Call to Action:
- Before implementing the next solution you come to, check with the people who will be impacted by that solution. You're checking for these things:
- do they support the solution?
- how will they be impacted by the solution?
- does this solution makes things better for them, for their customers, for your team?