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Showing posts with the label quality

Start With Quality

Once I was rehearsing with a band and as we were tuning one of the musicians said, in jest, "close enough for jazz." We could spend more time getting it more precise, we could find an electronic tuner to get it exactly right, or we could settle for a quick "good enough." It was a joke because good enough is not good enough -- for a jam session, a rehearsal, or a performance. Quality matters. The audience can sense your level of quality even when they are not trained to detect it. And, if you don't start out "in tune" there's no telling where you'll go. It doesn't automatically get better. In fact it tends to get progressively more out of tune. It starts a cavalcade of crap. Letting quality slide starts an avalanche of chaos. High performance leaders insist on quality. Not perfection, but a quality so high that it appears to be perfect to most people. It takes longer. It's usually harder. Give it the time. Give it the effort. Quality mat

Meet Your Standards

Does every single member of your team understand and follow your team standards? Leaders can get lazy about the behaviors they accept and the behaviors they tolerate. It can feel like a hassle to remind team members that they must keep your team norms and meet your expectations. Remind them anyway. It's tough to tighten up loose standards -- do it anyway. Where is your team headed with sloppy, loose, carefree standards about what is acceptable and what is expected? Down. That's not for you. That's not what you want. Meet your standards. Remind your team how to meet your standards. And keep quality (and morale!) high. It's something that high performance leaders do. -- doug smith

Quality Knows No Age

Old does not always mean outdated. New does not always mean best. Quality knows no age. -- doug smith

Quality Matters

A typo can be the difference between distinction and extinction. Quality matters. -- doug smith

Always Offer Your Best

Have you ever noticed that a business you are dealing with suddenly offers a better deal to NEW customers than what you already have? How does that make you feel? Big data has produced so much specific stratification in our customer worlds that it is now possible to only give our best to those customers who are most profitable. It is possible to overlook those customers who have been loyal (and have gotten us to where we are) in favor of recruiting new customers. It is possible to treat different classes of customers differently. Does that feel intuitively right to you? What if you're a member of a class that's treated with lower quality than another? Chances are, that IS happening to you in one transaction or another. Do we really want to keep building a society where those who pay more are treated better? What about offering everyone our constant best? That doesn't mean that we stop using data to identify our best opportunities or serve our best customers exquis