Don't Tolerate Unproductive Meetings

Have you ever sat in a meeting and thought "well, here's an hour (or two) of my life I'll never get back...?"

Most people have. We get stuck in unproductive meetings. We find ourselves wondering why they couldn't just have sent an email. Or we wonder why they had a meeting at all, since nothing is getting done.

Bad meetings result in the single biggest waste of time in organizational life.

In my workshops I tell people that "you are hereby empowered. You no longer need sit thru an unproductive meeting ever again. If you have the courage."

If you have the courage to lead from the back of the room. If you have the courage to lead from any chair. If you have the courage to grab that moment of unproductive noise and make a suggestion. Make a recommendation. Redirect the group. You probably know already that you are not the only person in the room who feels the meeting slipping away. Redirect it.

Risky? Sure. You might need to build some relationships in the room first in order to do it. You do not necessarily want to do this the first time people meet you. But, to sit thru endless and countless nonproductive meetings is a very special kind of masochistic, and that's probably not for you.

High performance leaders do not tolerate unproductive meetings.

Stand up. Raise your hand. Raise your voice. Do what it takes to take charge and redirect that opportunity. The people in the room will thank you.

-- Doug Smith

Are you looking for ways to make your own meetings more productive? Please contact me about bringing a workshop or webinar to your organization.

Contact me here: doug@dougsmithtraining.com

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Every goal leads to another goal. If you've achieved your goal, the next goal gives you increased opportunity to grow. If you've missed your goal, the next goal gives you a chance to learn and correct. Nobody achieves all of their goals but every goal gives you something. Get that goal done and see what great goal comes next. -- doug smith

A Winning Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point. What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith

Seriously

If you take your goals seriously they will take you where you need to go. -- doug smith

Go Get It

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Better Representation

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Win Some More

Everybody likes to win. Can we win when it's not even a competition? Sure we can. When we can will without requiring that someone else lose, the win is magnified. Celebrated. Treasured. Try saying the words "you win" and see how it changes the outcome so that you win, too. It's not surrender -- it's collaboration. -- doug smith

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Competition?

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