doug smith training

Be kind, even when it's hard. Even when the way escapes you at first. If you can't think of a fast way to be kind, a slow way will do just fine. The point is to act with kindness. -- doug smith  

Thinking the best leaves less room for the rest. I'm a fan of unconditional positive regard. I can assume that people are doing the wrong thing on purpose when I don't like what they do, but it doesn't change what they did and it's not likely to make things any better.  When I assume that people are doing they best they know how to do it's much easier to correct mistakes. Fix the process, not the person. Change the behavior, not the intention. People intend to do good things -- they just sometimes get confused. -- doug smith  

Successful supervisors keep their attitude clearly and constantly positive. Leave no doubt what you care about. -- doug smith  

Everything is work in progress. What will you improve today? -- doug smith  

Your products will prosper when people are your priority. -- doug smith