doug smith training

Positive thinking might not fix everything that's wrong with the world but it will re-direct bundles of misdirection. How we look at people affects how we see them, which effects how they see us. Why not manage that better? Of course! Trying to mend a broken relationship? Appeal to their better self. Hoping to influence a stranger? Appeal to their better self. Building a better team for better performance? Appeal to each team member's better self. Appeal to someone's better self by first knowing that it is possible. Their better self is there even if you haven't seen it yet -- even if no one's ever seen it yet. What if you could be the person who sparks the inspiration in someone to grow better and better still? You can. -- doug smith  

Problems bring pain. Maybe it's physical, or emotional, or logistical-- as long as the problem is there, so is that pain. When we solve the problems in front of us we can put the pain behind us. -- doug smith  

Successful goals are supported by productive habits. Some productive goal-achieving habits include: Working on your goal everyday Scheduling time to work on your goal Breaking your goal down into smaller, easily achieved tasks Telling other people about your goal What other productive habits do you use? -- doug smith  

We're all busy. No one can do everything. Creating meaningful goals matters in order to use our time and resources responsibly. Even when the intention is good, a bad goal is a burden. Unless the goal is important, is is worse than unimportant, it is a distraction.  You don't need more distractions, do you? -- doug smith

Who do you get to help you solve your problem? You, of course, that's a given. Also, people who will be impacted by any solution you try. People who are feeling the effects of the problem right now. Even (especially) people who you think may be at the root cause of the problem. Get the benefit of many ideas. Enlist the help of people who will care how it turns out. Collaborate to gain commitment. Engage the right people in creating problem solutions so that they don't become the wrong people while implementing them. -- doug smith  

How many solutions does your problem need? Sometimes the answer is just one more. It could also be that your problem needs twenty more before you find the one that sticks. Finding solutions is the fun part anyway so just keep going.  Create more solutions to a problem than you need in order to find one that works. -- doug smith  

We're all in a hurry. Urgency is a way of life. When we're working on a problem it feels as if the faster we solve it the better. But, have you ever solved a problem only to shortly discover that you haven't solved it at all? New complications arise. Surprises confound you. The problem roars back. The worry creates the hurry. The rush is not enough. Better to find the actual cause of the problem and face that issue.  Taking time to analyze a problem will save time in solving it. And that saves time overall. That pause you take may be more important than you thought. -- doug smith 

Your goals matter to other people when other people matter to you. -- doug smith   

We do get to choose.  It's as easy to be positive as it is to be negative and the results are much more pleasing. What's your choice? -- doug smith 

  Think about the most likable person you know. It's probably someone who makes you smile, who cheers you up, who says positive things during an otherwise tough day. The most likable person you know is friendly. They treat people with kindness. They do their job without complaining, completely and competently. They clean up after themselves and sometimes even for other people without being asked.  The most likable person around just seems to make everything better. Could that be you? You're the most likable person you know if that's what you decide to be. Try it for a day -- you might like it. -- doug smith 

It's so tempting to get louder when your words aren't delivering the results that you want. I've done it. Raising the volume feels like action, it's more of a reaction. Emotions are so powerful that they can make us forget what we're thinking. Emotions are also contagious, and that extra volume invites a loud response.  If you've ever been in an argument where you're shouting at each other, you know how ineffective that is. Saying something louder does not make it more true. Winning leaders manage their emotions. They check their thinking to see if it aligns with their goals. It could be easier to meet someone halfway than to pull them all the way to your way of thinking. That doesn't mean we need to compromise every time -- but we do need to show that we're willing to consider someone else's point of view. And then, that we do understand that point of view. Louder is seldom better. (Unless you're playing guitar, then loud could be good...) -...

As leaders our development is never done. There is always more to learn, more to master. It's possible to get the "people part" of leadership right and still fail as a leader. Strategy, critical-thinking, planning, and problem solving are still critical.  What have you learned today? -- doug smith 

How is your sense of urgency? When something is important, do you ramp up a bit, do you ratchet up your resources, do you move faster and more decisively? Most leaders can tell just by looking at someone whether or not they have a sense of urgency in that moment. There's an important feature in that skill: in that moment. Just because someone doesn't look urgent right now doesn't mean that they aren't sometimes quite urgent. We can, and should, practice urgency without burning out. "In that moment" matters. That's one of the benefits of deadlines: creating those moments of urgency that we might otherwise lack. There's nothing like a deadline to make you increase your sense of urgency. And usually, more urgency translates into more speed. We do want to get things done, right? -- doug smith  

Leadership carries many responsibilities. One of them is the responsibility to improve things. People, products, processes -- none of these are perfect. As leaders, we can help them get better or we can keep them right where they are. Given a choice why not allow things to get better? -- doug smith  

  Focused leaders have zero time for inauthentic messages. They tell the truth unconditionally and insist on the truth consistently. Be a leader who can handle the truth. Be a leader who tells the truth. -- doug smith 

It's easy to forget how much work it took to get where you are. Skills that we can take for granted are still absent or being developed in other people, including our team members. Compassionate leaders remember what they were like before they acquired the skills they now wish their team members had.  The challenge: staying patient. The good news: as a leader you can help those team members grow.   -- doug smith

It would be easy to get upset about it, but not helpful. It's better to see the truth and then deal with it. It's all a work in progress. "Done" is only temporary. -- doug smith  

Ever set a goal that you didn't achieve? Of course, we all have.  What went wrong? It was probably either a) you didn't have a plan, or b) you had a plan and didn't follow it. Goals need plans that we act on relentlessly. To achieve your goals with certainty, identify where and when you will work on them. Set a plan. Follow the plan. Adjust and repeat. Think about a time when you DID achieve your goal. You set a goal, designed a plan, then followed that plan.  Do that. Do more of that. -- doug smith  

I watched a boss once put his fist thru a wall. He was angry. I don't even remember what he was angry about, I just remember thinking "man, you could have broken your hand..."  We all get angry. Our feelings react to some threat, real or imagined, with strong energy. You see it all the time, and more than ever -- angry people losing their composure. It's easy to lose your temper but hard when people find it. Because, when they find it, they lose respect for the source. Centered leaders manage their emotions, even (especially) anger. -- doug smith  

It's easy to lose patience. We expect everything right away, perfect, and hassle free. When was the last time that you grew impatient because someone or something was not matching your expectations? If you're at all like me, that was probably not long ago. What if we took a pause. What if we let a moment form before judging it? Those critical thoughts might not need to be said. That aggressive body language might be unnecessary.   Patience prevents endless misunderstandings. I'm working on developing more patience. How about you? --  doug smith

Do your team members love their jobs? Do you? There is nothing quite like loving a job you're doing. Focused, alive, attentive, building something important, serving people gladly...what could be better?  We all need to work, why not love the work we do? As a leader, you are the main reason (yes I said the MAIN reason) your team members either love their jobs or they don't. It's all in the climate you create, the environment of both support and challenge balanced with precision and love.  A leader who helps someone love their job is giving the world a wonderful treasure. What can you do today to show your team members the potential to make this the best team ever, with the best jobs ever? Here's one idea: appreciate. Thank someone, recognize some, share with someone how you value what they do and who they are. They'll like that, you'll like that...everybody wins. -- doug smith  

This could be a whole book, but I'll keep it short. Every day is a struggle to influence and to avoid being manipulated. Both struggles impact each other. We need to be open to being influenced. Sometimes we're wrong. Sometimes our perspective shifts, our approach changes, our actions respond. But, manipulation is inconsiderate. Manipulation is disrespectful. Manipulation says "we don't trust you so we're going to make it hard for you to do what we don't want you to do..." Influence all day long. Involve people in that influence. Make your circle larger and watch your potential grow.  But as soon as you try to manipulate someone, you've crossed a dangerous line. What do you think? -- doug smith  

Now is one of those words that means different things to different people. It implies a sense of urgency. Immediacy.  And, it can mean so much more. When I say "now!" I mean it will not be perfect but it will be DONE. When I say "now!" I mean seriously, attentively, and instantly. When I say "now!" I mean "now for me" without expecting anyone else to follow automatically. If it's not urgent for you, even if it is for me, just let me know. What do you mean when you say now? -- doug smith  

How do you feel when someone says that they will do something right away, and then they don't? When I say "now!" I mean immediately, and without over-thinking. never under estimate the temptation  to overthink (I think I just did!) When is now? How about now? -- doug smith

Do you try to do everything on your own? If you're part of a team, and especially if you are leading a team, it goes better by collaborating. Working together. Helping each other.  People like to be connected. What better time to strengthen your connections than when you have a problem? You don't need everyone in the world to help you solve a problem but you probably do need someone. Find out who that is, and get them involved. Besides, it is way more fun that way, too. -- doug smith  

Like most team behaviors, motivation is contagious. When people look around and see team members energized, charged up, focused, and engaged, it tends to spread.  That's not a shortcut, though. Leaders still need to do the work by creating an environment that supports and challenges the team members. Leaders also need to develop relationships with individual team members and help those team members develop cooperative, cohesive relationships with each other. There's no quick fix, but it helps to start doing something that does work. One thing is talking with your people. Lead with questions long before you offer any answers.  What motivates your people? Ask them. -- doug smith  

People are motivated by their own individual needs, but also powerfully by what motivate those people nearby. Behavior, and motivation, is contagious. Winning leaders create environments where motivation is widely shared. It's not a contest, it's a team.  -- doug smith  

Create the kind of team that everyone always wanted be a part of. -- doug smith  

No matter how important goals are to us, we get busy and if we're not careful the urgent outflanks the important. Schedule time to work on your goal to make sure that you do work on your goal. The urgent stuff will still be there. It's the important stuff that you'll be remembered for. -- doug smith  

Great goals are tough. We don't remember the easy goals, but the tough goals change us.  Set a tough goal and then run with it hard.  The pursuit of a tough goal requires relentless dedication. Isn't that what you've been preparing for? -- doug smith  

This is probably get some disagreement. We've come to rely so much on one particular trait of business, probably even more than price. Convenience. We make so many decisions based on how EASY a transaction is. It's so much EASIER than ever before and we've all been spoiled by click-and-ship that anything with any friction whatsoever gets passed over. That's an understandable decision, but not always the best one. Convenience is great, but no substitute for quality. Hamburgers are convenient but wouldn't you rather eat a steak? (please excuse me my vegetarian and vegan friends.) Social media is convenient but how about the depth and richness of a long face to face conversation with a dear friend? I advocate that we consider other measures in our important decisions. Measures other than convenience: Quality Durability Care Beauty Drama What would you add to the list? Convenience is a poor measure of quality.  Let's consider everything else that makes business -- a...

Do you remember the first team that you served? All of the bright spots, a few of the duds? How about the next team? And the next? If we're leading at our best (not perfection but our best) and accomplishing wonderful things with our teams we should remember them forever, Maybe not every name and face, but most and in some clear detail. My best teams have felt like family. Some team members I'm in touch with thirty years later. Do teams right, and they'll change your life. You are going to remember your current team forever -- what will you do to make those memories satisfying? -- doug smith  

Maybe you inherited your team. Maybe your team just lost a key player. The game goes on. You've got to keep playing, keep producing, and keep developing your team.  Work with the team you've got. When you do, they will astound you. -- doug smith  

You can organize a team around your goals and you can also organize your goals around your team. Both are essential moves to your team's success. -- doug smith  

Can you solve every problem? Of course not. Some problems need more time, more resources, more miracles. Sometimes the best we can do as a leader is not to make things worse. Even if you can't solve a problem there's no reason to magnify it. Look at that problem from the viewpoint of someone who just doesn't care. Does it look different? Is it really a mountain or simply a molehill (of course, if you've ever had moles you know what kind of problem that is). Will any of it matter a year from now? If yes, get busy. If no, breathe? -- doug smith  

What we tell ourselves about how we serve determines largely how we serve. -- doug smith  

Problems are complicated. We need to think clearly about them, to analyze their causes. We also need to act quickly because, oddly or not, some solutions expire.  Sit, or move? Think, or act? This isn't a universal assertion, but maybe one with value:  the situation isn't entirely the problem, and the problem isn't entirely the situation. As closely as cause and effect may nest, there are likely other causes, other effects worth considering. It's a bit like widening the circle in a jam session. Yes, the new instruments complicate things, and yes, sometimes the notes are discordant, but oh! the miracle of the unexpected harmonies can make the how piece better. That's the situation. What if it existed before the problem, and needs to exist beyond the problem? We can sit with a problem without making that problem the entire situation. What do you think? -- doug smith  ps: The drawing is only partially related. It't a situation. It's a problem. I drew this danci...

Work your goals but make your goals serve you. No one needs a goal that makes them cranky. -- doug smith 

I remember getting a big let-down after a show would close, or a project would end, or a movie would wrap...anything really important that I'd been working on. All that work. All that focus. All that energy. And, then suddenly it's done. But that was then. That was too much focus on the outcome and not enough on the process. Because the end comes and goes, but the process can continue. The process of creating, of learning, of growing.  The best part of achieving your goals is enjoying the journey, and then you avoid any big left-down at the end. The journey, the process -- that's the joy. -- doug smith  

If you could be remembered forever for one thing, what is that one thing? Share it with me if you like. I'd like to know, because it is probably entirely possible. It could even be a goal. -- doug smith  

Have you ever gotten resistance to a goal that you really wanted to achieve? Maybe someone told you that you weren't capable. Maybe someone told you that the goal was wrong for you, or unachievable.  What do they know? Your goals are important no matter what anyone says. Get started when you're ready. -- doug smith  

What looks like the root cause of a problem may have roots of its own. Keep digging. The rush to solve may leave things unresolved.  -- doug smith  

Every problem leads to an outcome.  Some you want and some you definitely do not want.  You're going to prefer the outcomes of the problems you solve. Don't you think so? -- doug smith

Would you agree that what we need is more service, not less? And yet, everywhere we look we see service slipping away, drifting into some lip-service pretending or worse yet, not even pretending. It is often a financial decision: you can have it nice or you can have it cheap. Over and over and over again people will choose cheap, even when that is not what they really want. We are better than that. You're better than that. I certainly hope that I'm better than that, too. If the level of service you provide depends on the payment you receive you are doing it wrong.  Everyone deserves the very best service that you can possibly provide. -- doug smith

Inspiration is inexhaustible. Take all you want. - - doug smith  

It is scary to watch someone lose their temper. Yelling, screaming, slamming, isn't it all unnecessary? Calm it down. Breathe. Relax. If you burn too hot you burn out fast. - - doug smith

Ask someone about their goals. You'll be doing them a favor. -- doug smith 

Maybe your goals are assigned to you from someone else. If you have a job, that's probably true about many of your goals. But in the end, isn't it really up to you? What you do, when you do it, how you do it, no matter how formalized the process you are still involved and deciding. You define your goals and you define when those goals are done. Finish what you started, or kiss that goal goodbye. -- doug smith  

It's the start of a better, deeper, more productive conversation. It's the small effort to make a big impression in establishing relationship. Connect with respect. You don't have to love the person you're interacting with (although, wouldn't that help?) but if you make the effort to demonstrate respect whatever you have to share will land with more credibility. It is a leadership strength. Connect with respect. Smile. Make eye contact. Listen. Honor customs, traditions, even organizational hierarchy.  The choice of course is up to you. It's a very personal choice to connect with respect. If you make that choice, I think you will like the results. -- doug smith PS: I didn't expect to use a picture featuring a horse for this posting but when I saw it there was a deep feeling a respect showing.  Action Step: Find a picture that represents respect for you and for a week, keep it close enough to look at it for a bit every day. 

Leaders must serve. We don't all like that. Sometimes, we'd prefer to be served. But, think about it. We serve our customers. We serve our boards. We serve (yes, we do) our team members. We even serve our peers and of course we serve our bosses. That gives us an important choice: we can serve gladly, or we can serve madly. The work is the same; the emotion is different. The difference between serving with resentment and serving with love is the difference between hardship and happiness. Doesn't happiness feel better? -- doug smith  

How are you at keeping your commitments? I don't need to convince you of the benefits of keeping promises, even (especially) promises to yourself.  One of those commitments could be to time and how you use it. Setting aside time for what is important. Knowing that in order to focus, you'll need focus time, and that means both scheduling it and protecting it. True commitment to time takes courage.  How do you feel about that? -- doug smith 

Facts matter. We should pay attention to data. And, we should remember that data isn't the whole game. Data is a poor indicator of feelings.  Feelings matter. People will believe that they matter when leaders show them that their feelings matter. That's not always easy and it can even be counter-intuitive if you're an analytical sort like me, but it is necessary. Facts matter. Feelings matter. And, more often than we might care to admit, people decide based on how they feel. How do you feel about that? -- doug smith 

Serving without the expectation of reward provides its own reward. If you are familiar with that feeling that means you're doing it right. And, if you're not, it's never too late to start serving with joy, serving with compassion, serving with enthusiasm.  -- doug smith

How often do you check-in on your development? How do you conduct that little audit? I remember regularly gaining adjustments from a wonderful chiropractor who had as part of their practice a regular posture check. We'd stand while the chiropractor carefully looked us over. It was amazing how much they could tell about our alignment, our health, our balance, our well-being. As treatments progressed, posture improved, and so did my health. When it comes to leadership development, what's your version of a posture check? Do you get feedback from your team? Do you talk with a mentor?  Most leaders are held accountable on their metrics, but not everyone gets to check-in on their development. I'm curious, because if I could find a way to check-in on my leadership customers that helped them track their progress it would be a useful tool. We've all probably had enough surveys, so maybe something else. Something practical and easy. Maybe some way to check balance, feedback, team...