doug smith training

Sometimes, with good intentions, leaders provide incomplete directions. Then what do the followers do? Usually, they follow with incomplete results. It takes a moment longer. It takes a bit more thought. It's important. When you're delegating, when you are providing guidance, when you're giving directions, make them complete, direct, and clear. If you want someone to use the stairs instead of the elevator, how about telling them where the stairs are? -- doug smith

Do you delegate? Many leaders struggle with delegation. Some don't delegate enough because they worry that the work will not be done to their satisfaction. That's a case for developing both the leader and the people the leader could delegate to. It can be overcome. Some leaders struggle with delegation by only delegating work they'd NEVER do -- mundane, routine, or nasty tasks that the person getting the work doesn't want either, they simply have no choice. That is no way to endear yourself to your team. We do need to delegate though. And sometimes the work that we delegate is routine but simply needs to be done. During the time that I worked there, my team leader at Whole Foods once told me, "we don't pay supervisors to wash the dishes." She did go on to say that handling the dishes for 15 minutes set a good example, but washing them the whole shift simply kept the supervisor from leading. A more powerful form of delegation is done for develop...