Hands On!

When we first get promoted to supervisor we tend to make mistakes. I remember one mistake that I made was being too "hands-off" as a leader.

I didn't want to come off as a boss. I didn't want to take command because I thought that people's feelings would be hurt. I tended to let them be.

It didn't work very well, and I quickly got over it.

People DO need attention. Your team members NEED to know what matters to you. They NEED to know your expectations. And, they expect YOU to challenge them a bit. They won't ever ask for that, but they do need you to edge them forward.

Keep your hands on. Conduct regular one-on-ones with your team members. Challenge any assumptions your team is making. Raise the bar and keep on raising it. Your job as a leader is to help your team members level up, not level off.

A hands-off leader is not really leading at all.

Stay in the game.

-- doug smith

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Seriously

If you take your goals seriously they will take you where you need to go. -- doug smith

The Games We Play

Last week I had some fun, with two different classes, in an activity to re-invent games with no losers. The only other condition was that each game also had to be fun. As it turns out, competition is not necessary in order to have fun. The creativity won the day as games developed without any losers. Imagine that. Playing a game without disappointment. Playing a game of cooperation, of collaboration, of mutually beneficial outcomes. It's possible. It's fun. And, there are no side-effects. The games we play form us in ways we may not expect. If we can invent more games, more situations, more relationships where everybody wins imagine what a world that would be. -- doug smith

Early Is Great

When is the best time to achieve a goal? Achieving a goal on time, on the deadline, is great. What's even better? Achieving a goal early. It's the surest way to achieve it at all. Early is great, so you're never late. -- doug smith

Better Representation

The best customer service comes from products and services that work flawlessly and do not require heroics from the customer OR the service rep. -- doug smith

Competition?

I often ask my classes "What's the difference between conflict and problem solving?". The leading answer is "competition." Conflict is a problem with opposing solutions. Two opposing goals. Competition. That can still be resolved, but it may need to be managed. Recognizing what you've got is a good start. -- Doug Smith

Personal Reminder

If you think about something that needs to be done but don't do it now, when will you do it? Now would be good. Now is the time. -- doug smith

Of Course...

Are you on course to achieve your biggest goals? Is your plan in motion and working? Of course! Will you need to make some adjustments along the way? Of course! If your goal really matters -- to you with some intensity, you will do what you need to do in order to achieve that goal. If it doesn't really matter, there's almost nothing to be done. You need the joy. You need the spark. You need the course of action that lights you up so much that it lights up your path to success. The reason for your goal is as important as your goal. Why does your goal matter? Why now? Why you? Does that level of focus really make a difference? Of course! -- doug smith

Up to You

Other people can help, but achieving your goals is up to you. -- doug smith

A Touch of the Poet

Highly structured? Wildly improvised? Harmonic, or distorted? Fast or slow? Analytics help, but there's nothing quite like a touch of the poet in solving problems. The deep pondering, the pedantic piecing together, the frantic splash of passion. Whether or not they know it every problem solver has a touch of the poet. Are you in touch with your touch of the poet? -- doug smith

A Daily Goal

Some people take a vitamin every day. Some people read a passage from a favorite book every day. Positive daily habits support a successful life. Set a goal at least once a day and then achieve that goal. It builds the kind of momentum that leads to wonderful things. And you do want wonderful things, right? -- doug smith

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