Do you have too much drama at work?
Whenever I ask a class this during one of my Managing Conflict programs the answer is almost always "Yes!" (sometimes, it looks like this: YESSSS!!!!)
Drama. It's all around us. Conflicts that are hard to resolve. Personality differences. Political incongruities. Societal hypocrisies. Fractured relationships and sore self-esteem. Drama.
We like drama. It ignites us. It gets the heart beating faster. But do we really need it when our team just needs to finish a project? Do we really want it when what we should do instead is communicate more effectively, lead with influence instead of power, and reach mutually beneficial outcomes in change?
Of course.
Drama makes us feel so alive that even when it isn't necessary we tend to invent it.
Given a choice, why invent the unnecessary?
-- doug smith
Notes:
Here’s the process we cover in our program on Managing Conflict:
1. Uncover the causes.
2. Defuse the drama
3. Identify your choices
4. Find common ground.
It draws from the wisdom expressed in the Thomas-Kilmann model of conflict resolution and from the techniques taught in the book "Getting To Yes" by Ury and Fisher.
If you'd like to schedule a virtual Managing Conflict class for your team, please contact me.
Comments
Post a Comment