Better Feedback

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The trouble with feedback is that we don't want it, or if we do we don't know how to give it, and don't know when to start or stop it.

Ah, but what if we did?

What if we could build a high-feedback culture where people were open to feedback and knew how to put it to immediate use?

We can. It takes practice. It takes experience. It takes caring about how we do feedback and who we share it with.

Here's one thing you can change immediately that will dramatically improve the feedback frequency on your team: ask for advice more often...and then really listen.

Don't even call it feedback. Ask for advice and not only will everyone have some, once you show that you're open to it, they'll ask for advice in return.

What's your best tip on giving and receiving feedback?

-- doug smith

Comments

Save that thought...

Whenever I ask a class "have you ever said anything that you regret saying?" the answer is always 100% yes. A mumble easily becomes a stumble when it's tainted with trauma, distrust, anger, or sorrow. There are things we could say that don't help in any way. It's better to keep those things to o oneself. I had a boss once who wisely told me "Doug, when you're upset, pause and count to ten." "And what if I stay upset?" "Then count to a hundred." She might as well have said count to a thousand, because I knew exactly what she meant. Some things do not need to be said. We've all got better words inside us willing to take that mistake away. -- doug smith

Up to You

Other people can help, but achieving your goals is up to you. -- doug smith

A Touch of the Poet

Highly structured? Wildly improvised? Harmonic, or distorted? Fast or slow? Analytics help, but there's nothing quite like a touch of the poet in solving problems. The deep pondering, the pedantic piecing together, the frantic splash of passion. Whether or not they know it every problem solver has a touch of the poet. Are you in touch with your touch of the poet? -- doug smith

A Daily Goal

Some people take a vitamin every day. Some people read a passage from a favorite book every day. Positive daily habits support a successful life. Set a goal at least once a day and then achieve that goal. It builds the kind of momentum that leads to wonderful things. And you do want wonderful things, right? -- doug smith

Of Course...

Are you on course to achieve your biggest goals? Is your plan in motion and working? Of course! Will you need to make some adjustments along the way? Of course! If your goal really matters -- to you with some intensity, you will do what you need to do in order to achieve that goal. If it doesn't really matter, there's almost nothing to be done. You need the joy. You need the spark. You need the course of action that lights you up so much that it lights up your path to success. The reason for your goal is as important as your goal. Why does your goal matter? Why now? Why you? Does that level of focus really make a difference? Of course! -- doug smith

The Smartest Person

What makes a team member seem smart? Is it their knowledge? Is it their experience? Or, are they simply gifted? High performance leaders work to build teams that include people smarter than they are. They are out there, why not bring them to your team? If you think that you are the smartest person on your team you are either wrong, OR not finished recruiting. -- doug smith

Hard Work

What's the hardest job that you've ever had to do? It might be hard, it might not be fun, it might consume far too much time, but hard work builds skills that otherwise go neglected. Hard work teaches patience, tenacity, fortitude, resilience. Hard work build character. When it gets to be too easy, it's time for another challenge. Hard work will always pay off in one way or another. What are you working hard at now? The payoff will be worth it. -- doug smith

The Games We Play

Last week I had some fun, with two different classes, in an activity to re-invent games with no losers. The only other condition was that each game also had to be fun. As it turns out, competition is not necessary in order to have fun. The creativity won the day as games developed without any losers. Imagine that. Playing a game without disappointment. Playing a game of cooperation, of collaboration, of mutually beneficial outcomes. It's possible. It's fun. And, there are no side-effects. The games we play form us in ways we may not expect. If we can invent more games, more situations, more relationships where everybody wins imagine what a world that would be. -- doug smith

Not So Obvious, Is It?

People work on bad goals far too often. It sounds good, it reaches for some vague feeling of satisfaction, and yet the goal is a poor match for who they are or where they are. How you form your goals matters. Get the goal right before you work on it to save yourself lots of aggravation. Keep it simple: action word, result, and time. Keep it ambitious but possible. And check to make sure that what you want is what the goal will give you. Otherwise, that poor goal is a waste of time. -- doug smith

Collaborate Instead of Commanding

As a recovering know-it-all I remember making many mistakes, trying to solve someone else's problem. I've learned that maybe, just maybe, I can help, but it is highly unlikely that I'll solve that problem. The problem with solving someone else's problem is that it may not fit into their schedule. Or their plan. Work together. Collaborate. Share. If the solution emerges between you, let them take credit for the brilliance of the solution. You'll never run out of problems to help on, unless you try to solve them all on your own. -- doug smith

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