The decisions you make during problem solving are as important as the solutions you develop, even if they do not lead to solutions.
Decisions around relationships, around results, around permanence and transition.
Do you want everyone to be better off because of the resolution of the problem, or do you just want a quick fix?
Do you value how people respond to your efforts? Do you really know more about the impact and urgency of the situation than the people who will be most affected by your solutions?
Decide carefully. You know that, and I know that, but sometimes we do forget, don't we?
-- doug smith
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