Are We Really All In Sales?

How many people have tried to sell you stuff today? Six? Sixteen? Sixty-six? It's a lot, isn't it?

Some days it feels as if everything is a sales pitch. Buy this, try that, sign-up for freemium but get ready to pay. It's good for you, it's what you need, it will bring you friends and fun.

I know, I know, I know. We're all in sales. I sell stuff, too. I do better if people sign up for my courses. I make more money when customers supplement their learning by buying materials from me. I sell, I sell, so who am I to tell?

I get so weary of people trying to sell me things that I almost stop selling things myself.

But, I do find myself selling less these days. I'm not criticizing sales. I have a son who is an absolute ace at selling insurance and he does very well, and well -- people DO need insurance. It meets a need. But, we don't think about it, we don't address the need, unless someone tells us about it. Unless someone sells us something.

How do we make peace with all of this sometimes annoying, sometimes necessary sales talk? Here's one way: think less about selling and more about serving. How can you help? How can I help? What can we do to help each other in ways that are fair, economical, and ethical?

Are we really all in sales? Sure. But much more importantly, we're all also in service. Serve first and the sales will follow.

-- doug smith

Comments

Fix The Problem

Fighting a problem does not require us to fight other people. We don't need to agitate when we can collaborate. Fix the problem (which is likely caused by flaws in the process, design, or environment) and the people will be fine. -- doug smith

To Be The Best

You could rely on luck. You could depend on inheritance. Maybe you could fake it until you make it. All of those courses of action are unreliable. As an old friend used to say about buying lottery tickets: "It's for people who think that the answer is outside of themselves." To be the best work harder than the rest. That's the only secret formula you need. -- doug smith

Gain That Personal Input

Do you like it when other people make decisions for you? Me, either -- and neither do the people on your team. That's all the more true about decisions that become, or feel like, rules. Our inner rebel will rise. A rule we didn't make seems much easier to break. If you want your team to keep certain rules, first find out how they feel about those rules. -- doug smith

Leveraging Shared Problems

As frustrating as it is, some people don't care about your problem until you make it their problem, too. But you don't have to manipulate them into it. Talk about it. Share your concerns. Find the connections and you'll also find their investment. Once they are in, collaboration is far more likely. -- doug smith

No Hiding

We can't hide from a problem. It will find us. Every single time. -- doug smith

Broken Trust?

It hurts when a trust has been broken. It might even feel unforgivable. It should be possible for someone who has broken trust to rebuild it -- but it won't be fast, and it won't be easy. When in doubt, for all you are worth, maintain that trust. -- doug smith

Beyond Production

The trouble with production quotas is that they cause people to do anything necessary to meet them. Cheat. Lie. Cover-up. Bend the rules. Break the rules...if the stakes are high enough and the pressure is strong enough people may feel forced into doing whatever it takes to win. That's not winning. Leaders do need to measure success and we do need to identify key activities on the path to that success, but we must constantly be careful about the means as well as the ends. How strong is your focus on quality? How committed are you to integrity? Are people on your team rewarded for supporting the team? The problem with competition is that someone always loses. It does not need to be your team. -- doug smith

No Crystal Ball

"My crystal ball is broken and all the snow has dried up..." says my friend Linda whenever someone expects her to read their mind or tell the future. The information is not available. We can spend a lot of time looking for shortcuts. What passes for an insight could be instead a slight. With all the tools and software we have available we still do not have workable crystal balls. My job might be easier if I had a crystal ball, but if I did have a crystal ball then I wouldn't be needed. Worth considering? Let's not fear the future. Let's do the work that's right in front of us while keeping sight of our mission. -- doug smith

Build The Right Connections

Build the connections that strengthen your team and release the ones that tether your team to trouble. What we hold tight might not be what we need now. Deliberate connection just might take your full attention. -- doug smith

Prioritizing

Sometimes we have to avoid the problem in front of us to solve the problem ahead of us. -- doug smith

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