Leave Blame Behind

"It wasn't my fault."

"I wasn't even there."

"I think it happened on the other shift."

"They are always messing things up."

Who's to blame? When things go wrong, when a customer gets angry, when a supplier raises prices, when things don't go as you planned. Who's to blame?

Will it even help if you could pin that down to one person? Will pouring guilt or punishment on a person solve your problem? Probably not.

But people do it all the time. It becomes part of the conversation before we even realize it.

Blaming others is so easy that many people don't even know they are doing it.

What if we stopped blaming others? What if instead, we worked together to find solutions, better ways of doing things, and ways to avoid what caused our problem to begin with?

It's OK to find constructive suggestions to offer to people who need it. But they need more. And problems need more in order to solve.

To arrive at our best possible outcome, we need to work together and attack the situation, not the person. How can we change the process, the procedure, the design, or the environment to make sure that we solve our problems and build more success? What exactly should we be doing to optimize our results?

The next time you catch yourself assigning blame (rightly or wrongly) what would it be like if instead you initiated a conversation about how to make things better?

-- Doug Smith

Comments

The Right People

Who do you get to help you solve your problem? You, of course, that's a given. Also, people who will be impacted by any solution you try. People who are feeling the effects of the problem right now. Even (especially) people who you think may be at the root cause of the problem. Get the benefit of many ideas. Enlist the help of people who will care how it turns out. Collaborate to gain commitment. Engage the right people in creating problem solutions so that they don't become the wrong people while implementing them. -- doug smith

Only Goals That Matter

We're all busy. No one can do everything. Creating meaningful goals matters in order to use our time and resources responsibly. Even when the intention is good, a bad goal is a burden. Unless the goal is important, is is worse than unimportant, it is a distraction. You don't need more distractions, do you? -- doug smith

In Front

Problems bring pain. Maybe it's physical, or emotional, or logistical-- as long as the problem is there, so is that pain. When we solve the problems in front of us we can put the pain behind us. -- doug smith

Healthy Goal Focused Habits

Successful goals are supported by productive habits. Some productive goal-achieving habits include: Working on your goal everyday Scheduling time to work on your goal Breaking your goal down into smaller, easily achieved tasks Telling other people about your goal What other productive habits do you use? -- doug smith

More, please

How many solutions does your problem need? Sometimes the answer is just one more. It could also be that your problem needs twenty more before you find the one that sticks. Finding solutions is the fun part anyway so just keep going. Create more solutions to a problem than you need in order to find one that works. -- doug smith

Opportunity Uncovered

Life is opportunity. What we believe can uncover -- or cover over that opportunity. What you believe is up to you. -- doug smith

Shortcut

Your goals matter to other people when other people matter to you. -- doug smith

Better Of Course

Positive thinking might not fix everything that's wrong with the world but it will re-direct bundles of misdirection. How we look at people affects how we see them, which effects how they see us. Why not manage that better? Of course! Trying to mend a broken relationship? Appeal to their better self. Hoping to influence a stranger? Appeal to their better self. Building a better team for better performance? Appeal to each team member's better self. Appeal to someone's better self by first knowing that it is possible. Their better self is there even if you haven't seen it yet -- even if no one's ever seen it yet. What if you could be the person who sparks the inspiration in someone to grow better and better still? You can. -- doug smith

Side Hustle Blues?

As a leader, do you ever sing the side-hustle blues? That's when your team seems distracted because they're tired from working multiple jobs. When I worked in food service it was all around me: team members who were already wrestling with variable schedules and also juggling multiple jobs. Maybe because they enjoyed their other gigs -- like the musicians, actors, artists, and writers on the team. Or maybe because otherwise they couldn't make ends meet so there were the side-hustles in driving, delivering, retailing, and add-on food service shifts. People are wonderful and their potential is unlimited but their physical selves are not unlimited. Which can bring on the side hustle blues when people are tough to schedule, hard to motivate, and just plain tired. You'll never eliminate the gigs that team members enjoy, nor should you. Those are not the ones really sapping the energy as much as those that they are in only for the money. Employees won't need an only-for...

Human Change

Change is hard for some people, whether that means adjusting to change or driving change, the change comes hard. For others, it seems easy because they don't stop to consider what their change initiative will do to others. Either that, or they don't care. That feels easy at first -- push hard enough and your opposition will move. Drive insistently enough and people will toe the line. At first. That degree of change will also spark resistance. It will make enemies, active as well as passive aggressive. The change slips in and then falls apart. That's not what anyone wants. The reality is, if you want to change people, you need to consider those people. Ask them. Work with them. Get them involved and listen to their feedback. It's more work, and it produces more lasting works. One person's disruption strategy is another person's aggravation. Aggravate people enough, and they will find ways to push back. What's your secret to human change? -- doug smith

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