How to Analyze Root Cause Using Mindmaps

The Five Why's is a famous and useful tool for conducting a root cause analysis in problem solving. I've applied the idea of asking why five (more or less) times to get at the root cause and applied it to mind mapping. Since many problems have more than one cause, applying the process to a mind map keeps the door open for identifying many possible causes. While any one may appear to be the root cause, it is only in comparing all of them that you can clearly see the best opportunity. Here's the process that I use:

Start your mind map by writing your problem in the center. (In the example above, Stairway Accidents is the problem.)
Radiat out reasons why there is a problem. What are the causes? What causes that cause? ("what causes" is as useful as "why" and without the emotional turmoil.)
For each cause, ask why it's true or what causes it. Why that cause? What causes that - and radiate out your answers.
Some "what causes that" may produce more than one response. This is another reason why the mind map approach works so well. Simply branch out more causes.
If a cause emerges as too expensive to solve at present, place a dollar-sign on that trail. More dollar signs, if you like to embellish, for even more expensive causes to fix.
If a cause appears only manageable and not within your influence to solve, put an "X" at the end. You may choose to avoid attempting to solve these.
The most likely cause behind it all AND one within your influence and budge to solve, draw a double line path and put a star at the end. This is your best solution opportunity.
Create a dotted circle around the original problem circle. Write your goal or key action/focus in this new surrounding circle.

-- doug smith

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Opportunity Uncovered

Life is opportunity. What we believe can uncover -- or cover over that opportunity. What you believe is up to you. -- doug smith

Something Good

You don't always find what you're looking for but if you keep looking you'll find something good. -- doug smith

Strong

It''s a challenge to your composure, to your centeredness. It's an attack on your boundaries. How do you react? Nothing gives anyone the right to impose their problem on your property. While it's not cause for aggression, it's also not cause for surrender. Stand strong. Remain resilient. Be bold yet kind. A smile works as well during a refusal as it does during a deal. Smile, stand strong, or move along. When the need for creativity arises, creative problem solving is on your side. Bring your adversary into the picture. Ask, instead of demand. Then collaborate on a creative mix of solutions with at least one too good to refuse. -- doug smith

Routine Benefits

Do you have a regular morning routine? Setting a routine that establishes good habits is a great way to continue your grown, energize yourself, and get each day started right. Only you can determine what should be in that routine -- some people are heavy on exercise, others in medication, prayer, or contemplation, others in reading, writing, whatever sets you up for success. It takes discipline to get a healthy routine started. Distractions happen. Once the routine that works for you is in motion though you'll find it easier and easier to stick with. Once you realize that it works, why would you ever stop? You could probably measure this level of success. Plenty of people do. This is a case where the metrics don't matter as much as the intangible results -- clarity, composure, centeredness, even comfort. The comfort of a regular routine is an unquantifiable bliss. What's your morning routine? -- doug smith

The Joy of Small Goals

No one needs to convince you that big goals are important to your success. One of my favorite bosses had an expression she used cheerfully and often: "Go big or go home." Small goals matter, too. They build practice. They build skills. They create great habits that lead to completing your much larger goals. Small goals, once achieved, are great sources of joy. What small goal are you working on today? -- doug smith

Details

"It's all in the details." "Measure twice, cut once." "If you fail to plan, you plan to fail." "Get it right, get it right, get it right..." Details. As a front line leader it is ever so tempting to pour on the details until they completely cover every possible contingency. As a highly analytical person, I've given into that temptation many times. The risk to making instructions too detailed is that they will not be followed. That doesn't imply malice, it simple acknowledges that: our attention spans are short no process is perfect anyway action creates momentum That third one is key. Action creates momentum, so get moving. Correct as we proceed, but for heaven's sake, get moving. -- doug smith

Go Get It

It might seem that all you need to achieve that goal is a little help. A bit of a boost. Someone to provide feedback and encouragement. You're right. If all you need is a little help to achieve your goal, then definitely go get that help. The person who could help you really does want to help you. -- doug smith

One Kind of Choice

It is not always the answer, but surprisingly often it is: It's easier to hire a motivated worker than it is to motivate an unmotivated one. That's not the end of the story. It could be great hiring advice though. Whatever the technical skills are for people you are interviewing to hire, be sure to ask some questions about motivation that can't be answered with a yes or no. Questions like: When were you the most motivated in your life? What kinds of work motivate you? What's your approach to a work day when for one reason or another you don't feel very motivated? If you had been here for one week, what would we see that shows us how motivated you are? Start there, and follow-up with more questions. Give each candidate time to convince you whether or not they will bring motivation to your organization. You can teach people almost anything, but it's always easier if they are already motivated. -- doug smith

Healthy Goal Focused Habits

Successful goals are supported by productive habits. Some productive goal-achieving habits include: Working on your goal everyday Scheduling time to work on your goal Breaking your goal down into smaller, easily achieved tasks Telling other people about your goal What other productive habits do you use? -- doug smith

The Test of Time

Are you a strong starter, a strong finisher, or both? (Let's not even consider "neither" as a viable choice for any high performance leader.) Time will tell, as my grandmom used to say. Time will tell. However you approach performance, the performance will emerge. It just depends on whether you want to celebrate that performance or regret it. The test of time does not grade on a curve. What you want will require work. The goals that you set will need a plan that you work on relentlessly. Are you going to achieve your best goals? The test of time will tell. -- doug smith

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