Build Understanding

Why do people reject our ideas?

If you're like me, this can drive you to distraction. The idea is sound, the logic is flawless, the need is palpable, and yet sometimes people reject our best ideas.

Maybe they don't understand them yet. Maybe we don't understand what they are looking for (or more importantly, what they are seeing). The work has just begun.

It does not good to walk away pretending we've reached an understanding when what we've really reached is an impasse. Whatever is blocking you usually doesn't go away on its own. We need to work harder at understanding what's going on.

People aren't always trying to be difficult (yes, I know that sometimes they are). People don't always find us objectionable (although it can feel like that). Sometimes we just don't understand.

We need to understand the value. We need to understand the urgency. We need to understand the need. We need to understand. Otherwise, we're not likely going anywhere.

It's hard to embrace what we don't understand. Sometimes our task is to first build understanding.

How will you know when that tough sell truly understands what it is you're selling?

-- Doug Smith

What have you learned today?

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Comments

Connect With Respect

It's the start of a better, deeper, more productive conversation. It's the small effort to make a big impression in establishing relationship. Connect with respect. You don't have to love the person you're interacting with (although, wouldn't that help?) but if you make the effort to demonstrate respect whatever you have to share will land with more credibility. It is a leadership strength. Connect with respect. Smile. Make eye contact. Listen. Honor customs, traditions, even organizational hierarchy. The choice of course is up to you. It's a very personal choice to connect with respect. If you make that choice, I think you will like the results. -- doug smith PS: I didn't expect to use a picture featuring a horse for this posting but when I saw it there was a deep feeling a respect showing. Action Step: Find a picture that represents respect for you and for a week, keep it close enough to look at it for a bit every day.

Serve With Love

Leaders must serve. We don't all like that. Sometimes, we'd prefer to be served. But, think about it. We serve our customers. We serve our boards. We serve (yes, we do) our team members. We even serve our peers and of course we serve our bosses. That gives us an important choice: we can serve gladly, or we can serve madly. The work is the same; the emotion is different. The difference between serving with resentment and serving with love is the difference between hardship and happiness. Doesn't happiness feel better? -- doug smith

More Service Please

Would you agree that what we need is more service, not less? And yet, everywhere we look we see service slipping away, drifting into some lip-service pretending or worse yet, not even pretending. It is often a financial decision: you can have it nice or you can have it cheap. Over and over and over again people will choose cheap, even when that is not what they really want. We are better than that. You're better than that. I certainly hope that I'm better than that, too. If the level of service you provide depends on the payment you receive you are doing it wrong. Everyone deserves the very best service that you can possibly provide. -- doug smith

Who Defines Your Goals?

Maybe your goals are assigned to you from someone else. If you have a job, that's probably true about many of your goals. But in the end, isn't it really up to you? What you do, when you do it, how you do it, no matter how formalized the process you are still involved and deciding. You define your goals and you define when those goals are done. Finish what you started, or kiss that goal goodbye. -- doug smith

Angry Leaders Fall

It is scary to watch someone lose their temper. Yelling, screaming, slamming, isn't it all unnecessary? Calm it down. Breathe. Relax. If you burn too hot you burn out fast. - - doug smith

Instant Coach

Ask someone about their goals. You'll be doing them a favor. -- doug smith

Roots of Their Own

What looks like the root cause of a problem may have roots of its own. Keep digging. The rush to solve may leave things unresolved. -- doug smith

What's Your Posture Check?

How often do you check-in on your development? How do you conduct that little audit? I remember regularly gaining adjustments from a wonderful chiropractor who had as part of their practice a regular posture check. We'd stand while the chiropractor carefully looked us over. It was amazing how much they could tell about our alignment, our health, our balance, our well-being. As treatments progressed, posture improved, and so did my health. When it comes to leadership development, what's your version of a posture check? Do you get feedback from your team? Do you talk with a mentor? Most leaders are held accountable on their metrics, but not everyone gets to check-in on their development. I'm curious, because if I could find a way to check-in on my leadership customers that helped them track their progress it would be a useful tool. We've all probably had enough surveys, so maybe something else. Something practical and easy. Maybe some way to check balance, feedback, team...

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