Learning Activity: Matching Gifts

Purpose:
Open up new possibilities in solving problems and achieving your goals. Identify opportunities to apply your gifts and the gifts of your team to problems and opportunities.

Materials:
Blank Index cards.

Preparation:
Create two decks of cards. One set of cards contains personal gifts and strengths, such as courage, creativity, clarity, compassion, centeredness, influence, charisma, passion, etc. The other set of cards contains current problems or opportunities that could be addressed using your strengths.

Process:

Each person draws a card from each of the two decks and explores whether the gift and opportunity match for them, or whether they match someone else in the room. Describe how whoever has that gift might help meet that opportunity or solve that problem by effectively using that gift.
Other participants award points: 1 point for a reasonable explanation, 2 points for a creative and effective explanation, 10 points for an explanation and commitment to apply that gift on to that problem or opportunity.
When everyone has had a turn to claim a gift and opportunity, gather in affinity groups (those who share the same or similar opportunities) and create action plans for applying your strengths to those opportunities.

Time:

15 minutes to an hour, depending on the size of the group and how many cards you create.

Variations:
Another way to arrange the cards is in the form of the old quiz show Concentration - like a display board. Put numbers on one side and the information on the unseen side. Each player selects two numbers and then flips the cards to reveal what's behind. If they get two strengths or two problems instead of a problem and a strength, then their turn is over until the next time around.

-- doug smith

Comments

The Goal Sequence

Every goal leads to another goal. If you've achieved your goal, the next goal gives you increased opportunity to grow. If you've missed your goal, the next goal gives you a chance to learn and correct. Nobody achieves all of their goals but every goal gives you something. Get that goal done and see what great goal comes next. -- doug smith

Seriously

If you take your goals seriously they will take you where you need to go. -- doug smith

A Winning Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point. What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith

Early Is Great

When is the best time to achieve a goal? Achieving a goal on time, on the deadline, is great. What's even better? Achieving a goal early. It's the surest way to achieve it at all. Early is great, so you're never late. -- doug smith

The Games We Play

Last week I had some fun, with two different classes, in an activity to re-invent games with no losers. The only other condition was that each game also had to be fun. As it turns out, competition is not necessary in order to have fun. The creativity won the day as games developed without any losers. Imagine that. Playing a game without disappointment. Playing a game of cooperation, of collaboration, of mutually beneficial outcomes. It's possible. It's fun. And, there are no side-effects. The games we play form us in ways we may not expect. If we can invent more games, more situations, more relationships where everybody wins imagine what a world that would be. -- doug smith

Better Representation

The best customer service comes from products and services that work flawlessly and do not require heroics from the customer OR the service rep. -- doug smith

Competition?

I often ask my classes "What's the difference between conflict and problem solving?". The leading answer is "competition." Conflict is a problem with opposing solutions. Two opposing goals. Competition. That can still be resolved, but it may need to be managed. Recognizing what you've got is a good start. -- Doug Smith

Go Get It

It might seem that all you need to achieve that goal is a little help. A bit of a boost. Someone to provide feedback and encouragement. You're right. If all you need is a little help to achieve your goal, then definitely go get that help. The person who could help you really does want to help you. -- doug smith

Enthusiastic Support

You can achieve many great goals on your own. Getting help from others will increase your successes. Why would anyone help you? Maybe if they owe you a favor, but much more likely it's when your goal ignites something in them. Lights up their enthusiasm. Makes them more motivated. A poorly written goals is easily ignored. A great goal, one that is clear, gains interest and support. Write a great goal and see what it attracts. Great goals gather enthusiastic support. -- doug smith

Win Some More

Everybody likes to win. Can we win when it's not even a competition? Sure we can. When we can will without requiring that someone else lose, the win is magnified. Celebrated. Treasured. Try saying the words "you win" and see how it changes the outcome so that you win, too. It's not surrender -- it's collaboration. -- doug smith

doug smith training

Search This Blog