It's frustrating to misunderstand a problem, or to deal with someone you are certain has misunderstood the problem. In that situation, influencing clarity is more difficult, and finding a solution stays clouded in ignorance.
The most troubling problems are rooted in ignorance.
You know that feeling that you're dealing with someone who just doesn't know what's going on? The frustration it causes, the distortion it encourages, the ignorance it perpetuates while frustration mounts?
What if you're that person, and you don't even know it?
The most troubling problems are rooted in ignorance, and sometimes we're the ones who do not know.
Centered problem solvers make room for that possibility - the chance that they do not know what they do not know.
It's not the solution, but it's a start.
-- doug smith