How quickly do you make up your mind about whether someone is right or wrong? Is it possible that you sometimes make up your mind too quickly? It happens frequently. That proposes an additional challenge of forcing someone to defend a position before they know for sure that it's THEIR best option.
I've done it. You've probably done it, too. I've decided to turn away a sales offer that clearly could have been a benefit to me. Why? I'd made up my mind not to buy. I've also turned away great invitations just because I'd already decided to keep a time free, instead of staying open to new opportunities. The new opportunities MIGHT have been fantastic, but once I stopped listening it became impossible to tell.
How about you?
The fix to this problem is simple and easy: listen. Before you make up your mind, listen with genuine, sincere curiosity. Maybe you know, and maybe you don't -- listen.
It becomes harder to listen when we become convinced that someone is wrong. Instead, give them time. Give them a listen.
-- doug smith
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