Which comes first, happy or productive?
Many people will say that happy comes first, and that happy team members are more productive. I don't dispute that because I've seen it happen. Some of the best team members I've ever worked with brought an inner joy to their work that became contagious. They were more productive, and soon other team members around them were also more productive.
I think that it is also true that productive team members are happier. It's possible to create more joy in the team when the people involved are highly trained, skillful, attentive, and focused on making customers delighted. The wonderful side effect to this great work is great joy.
High performance leaders do what they need to do to create this great joy. It comes from knowing your team members, from helping them when they need it, from making sure that they have the help and resources that they need, and most of all, from appreciating their results AND their efforts.
The best leaders love to see their team members happy and productive.
Why not create the kind of team environment that makes that happen?
-- doug smith