Sometimes people get better on their own, and sometimes they do not. High performance leaders don't take the chance that people will get better on their own. The key starts with feedback.
When people know exactly what they did, it's possible to do it better the next time. Are your people meeting their metrics? Are they delighting customers? Are they inspiring you?
Share your observations. What did you see, hear, smell, feel? What was useful about what happened? How could it be even better.
We all benefit from feedback. Successful supervisors make sure it happens.
-- doug smith
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