Famous Cards for Everyone

LEARNING ACTIVITY (allow about 20 minutes)

Purpose:
To help the participants focus on their vision, their mission, and their key measures. It's also an opportunity to practice drawing.

Materials:
At least one sample baseball card for everyone in the group (you could use cards from another sport but I'm partial to baseball cards).

Blank index cards for each person as well. More than one is recommended in case they need to do-over an early attempt.

Process:

Review the sample baseball card. Identify what makes it so useful. What does it report? Note the picture - what does it say about the person on the card?
Write your vision and/or mission at the top of the back of your card. Do your best to keep it to ten words or less. If you don't currently have a mission, now's the time to write one!
Think about what is important about what you do for a living and how those things are measured. Identify 3 to 5 key measures that you are held accountable for.
Write a place on the back of the card to record your key measures for several periods of time. For baseball cards it's seasons (years) and that may be true for you as well. Or, it could be months or fiscal periods. You decide.
If you know you know your key measures results, record those on your card. If you don't know them, how could you find them out? Do that.
The fun part! Draw your picture on the front of the card. You might want to practice on scrap paper first. Do your best to express something about WHO you are, professionally, in your picture. It could be a serious drawing, a characature, or even a very elementary stick figure. Do your very best.

As always, be creative!

Debrief:

What did you learn?

What does your picture say about you?

What do your key measures say about you?

Could you have picked different key measures?

If your key measures were completely up to you, would they be the same as they are now?

-- doug smith

doug smith training: developing creativity

You are welcome to use this learning activity in any context that you like. When you do, please cite it as:

Famous Cards for Everyone, Learning Activity by Doug Smith of Doug Smith Training.
(c) 2015 douglas brent smith

Comments

Go Get It

It might seem that all you need to achieve that goal is a little help. A bit of a boost. Someone to provide feedback and encouragement. You're right. If all you need is a little help to achieve your goal, then definitely go get that help. The person who could help you really does want to help you. -- doug smith

Details

"It's all in the details." "Measure twice, cut once." "If you fail to plan, you plan to fail." "Get it right, get it right, get it right..." Details. As a front line leader it is ever so tempting to pour on the details until they completely cover every possible contingency. As a highly analytical person, I've given into that temptation many times. The risk to making instructions too detailed is that they will not be followed. That doesn't imply malice, it simple acknowledges that: our attention spans are short no process is perfect anyway action creates momentum That third one is key. Action creates momentum, so get moving. Correct as we proceed, but for heaven's sake, get moving. -- doug smith

Not Perfect?

Have you ever held onto a problem just because you couldn't find the perfect solution, an elegant, efficient, bruise-free choice? That effort -- for perfection -- has slowed me down a number of times. Perfection can be such a bother, because nothing is perfect in this life and never will be. There's no perfect way to solve a problem -- but you don't need perfection to solve it. If you can find the best way, that is certainly good enough. -- doug smith

Time and Feelings

Using time productively is of course important. Managing work and activities, reducing wasted time, optimizing performance, these all matter. And you know what else matters? How you feel about it. The time is yours. Even when other people make decisions about your time, your approach to what you do is always up to you. It's not just what you do with your time that matters, it's also how you feel about what you do with your time. What's your answer? -- doug smith

Time and Possibility

There was a time when time seemed to close in on me like a shrinking cell. I could hear the ticking like a serious soundtrack constantly reminding me that urgency had to rule or time would shrink away. But time doesn't shrink away. Time does not care what you do about it and if you hear ticking it's from a real clock, not your lost time. Time is not a ticking clock, it's a fluid sea of possibility. Find the wave and ride. Connect with your school of creatives and invent new boundaries. Swim and win. The possibilities are endless. And...so is time. -- doug smith

Strong

It''s a challenge to your composure, to your centeredness. It's an attack on your boundaries. How do you react? Nothing gives anyone the right to impose their problem on your property. While it's not cause for aggression, it's also not cause for surrender. Stand strong. Remain resilient. Be bold yet kind. A smile works as well during a refusal as it does during a deal. Smile, stand strong, or move along. When the need for creativity arises, creative problem solving is on your side. Bring your adversary into the picture. Ask, instead of demand. Then collaborate on a creative mix of solutions with at least one too good to refuse. -- doug smith

You've Got More

Do you know what is the best thing about potential? You've always got more. It's the same for capacity -- you can always dig deeper, extend farther, lift more. Think about some of the best things you've ever done. You're amazing, aren't you? There's more in the tank. There's great work ahead. The best you can do is better than you think it is. Won't it be fun when you discover that? -- doug smith

Good News, Bad News

The bad news is that you are the biggest thief of your time. The good news is that you can change that. We all waste time. We can all waste less. Productivity is a choice. -- doug smith

A Winning Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point. What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith

The Goal Sequence

Every goal leads to another goal. If you've achieved your goal, the next goal gives you increased opportunity to grow. If you've missed your goal, the next goal gives you a chance to learn and correct. Nobody achieves all of their goals but every goal gives you something. Get that goal done and see what great goal comes next. -- doug smith

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